Privacy Policy

Privacy Policy
At Cartintek, we strive to ensure our customers are satisfied with all products purchased through our site. If you are not completely satisfied with the product you received, we offer you the option to exchange or return it under the following conditions:

Return and Exchange Period:

You can request a return or exchange within 14 days from the date of receiving the product. Your request must be submitted within this period to ensure acceptance.
Product Condition:

The product must be in its original condition, unused, with all original accessories (such as additional tools, manuals, invoices, packaging). If the product has been used or modified in any way, we cannot accept the return or exchange request.
Non-returnable or Non-exchangeable Products:

Some products are non-returnable or non-exchangeable due to their nature. These include:
Perishable goods (such as food, cosmetics, etc.)…
Personalized products made to order (such as custom products with a specific name or logo).
Any products that are noted as such on the product page.
Return or Exchange Process:

To submit a return or exchange request, you must contact us via email or through the “Contact Us” page on the site, mentioning the order details and invoice number. We will review the request and guide you on the next steps.
You may be asked to return the product to a specified address in the case of a return, and shipping costs will be covered in the case of an exchange if the product is damaged or incorrect.
Refunds:

After receiving the product and conducting the necessary inspection, we will process the return request and refund the amount paid as soon as possible. The refund will be returned using the same payment method you used when purchasing.
Damaged or Incorrect Products:

If you received a damaged or incorrect product, you must notify us as soon as possible. We will provide a replacement or return at our expense.
Additional Terms:

Some special offers or products may require exceptional conditions regarding returns or exchanges, which will be clearly indicated on the product page.
We appreciate your interest and trust in Cartintek, and we work hard to ensure a comfortable and secure shopping experience. If you have any questions or need assistance, please do not hesitate to contact us!