Exchange and return policy

At Cartintek, we strive to ensure our customers are satisfied with all products purchased through our website. If you are not completely satisfied with the product you received, we provide you with the option to exchange or return it under the following conditions:
Return or Exchange Period:

The policy usually specifies a certain period during which the customer can request a return or exchange, such as 14 or 30 days from the date of receipt of the product. This period may vary depending on the type of product.
Conditions for Accepting Returns or Exchanges:

The product must be in its original condition, unused, with all accessories (such as boxes, invoices, covers, etc.). It is usually necessary for the product to be in good condition to be accepted for return or exchange.
Non-returnable or Non-exchangeable Products:

Some products cannot be returned or exchanged due to their specific nature, such as perishable items (foods, dietary supplements), personal products (used underwear or shoes), or digital goods that have been downloaded.
Necessary Procedures:

The customer must submit a return or exchange request through specified channels, such as contacting customer service or filling out an online form on the site. The customer may be required to return the product to the store or company headquarters.
Return Procedures:

If the request is accepted, the amount paid (or part of it) must be refunded within a certain timeframe, usually ranging from 7 to 14 days after the company receives the returned product.
Costs:

It is important to specify who bears the shipping costs when returning or exchanging. Sometimes, the customer may have to pay shipping costs when returning non-defective products, while the company may cover shipping costs in the case of defective or incorrect products.
Damaged or Lost Products:

In case a damaged product or one different from the order arrives, companies usually offer an immediate replacement or refund of the amount paid. It is important for the return and exchange policy to provide guidance on how to handle products that arrive broken or missing.
Exceptions:

The policy should mention any exceptions that may apply, such as promotional offers or discounted products that may not be eligible for return or exchange.
Company’s Right to Modify:

The policy may include a clause stating that the company reserves the right to modify the terms of the return and exchange policy at any time.
Clarification of Consumer Legal Rights:

The policy may clarify consumers’ rights under local law, such as their right to return or exchange within a reasonable timeframe, and whether there are any additional rights for consumers under local laws.